Interactive Voice Response

The Interactive Voice Response (IVR) system is integrated with BCS's pharmacy management systems so prescriptions automatically enter the pharmacy queue. Providing convenient, 24/7 access for customers makes BCS's IVR a valuable addition to any pharmacy. BCS's IVR increases pharmacy workflow and productivity by helping you manage phoned-in refills, simplifying time-consuming physician communications and providing your pharmacy patients with 24/7 access.

System Features

  • Easy to Learn and Use
  • Integrate seamlessly with BCS's pharmacy management systems
  • Store customer messages directly in the BestRxwin pharmacy system
  • Retrieve messages without calling into a separate voicemail system
  • Listen to related messages while filling prescriptions
  • Set your own parameters for patients to pick-up prescriptions
  • Fax additional refill requests to physicians or send electronically if the doctor is an e-prescribe user
  • Support multiple languages and gain the ability to customize messages
  • Route non-pharmacy calls to other store departments
  • Play, store and retrieve doctor messages
  • Make one call to BCS for service and support for IVR and pharmacy management system
  • Streamline Workflow
  • Automatically schedule refill processing based on pick-up time
  • Route refills to designated queue for processing
  • Allow physicians to respond to refill requests or leave new orders via voicemail, fax or e-prescribe
  • Customer Convenience
  • Eliminate customer hold time and reduce time spent waiting in line
  • Walk customers through easy, step-by-step refill ordering process
  • Let customers leave voice messages with their refill requests
  • Inform customers of pick-up times within pre-set parameters established by your pharmacy
  • Advanced Security
  • Reduces prescription fraud by validating refill requests with patient-specific information.